Last Updated: 1 September 2026
Website: auslobby.com.au
Entity: Australian Lobby Group Pty Ltd
Australian Lobby Group Pty Ltd (“Australian Lobby Group”, “we”, “us” or “our”) is committed to protecting your privacy and handling personal information responsibly.
This Privacy Policy explains how we collect, hold, use, process and disclose personal information when you:
visit or use auslobby.com.au or any website, page or online store operated by us;
purchase merchandise or other products from our online store;
become a member, supporter, volunteer or donor;
make a donation or other payment;
subscribe to communications;
complete a petition, survey, form or campaign action;
attend or register for an event;
communicate or otherwise interact with us.
Our online merchandise store is powered by Shopify, which provides ecommerce technology and related services that enable us to offer products for sale online.
We handle personal information in accordance with applicable Australian law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.
By accessing or using our websites, online store or other services, you acknowledge that you have read this Privacy Policy and understand how we collect, use and disclose information as described below.
The personal information we collect depends on how you interact with Australian Lobby Group.
We may collect information including:
name;
email address;
phone number;
residential or postal address;
billing address;
shipping address;
suburb, postcode, state or electorate;
account username or other account information; and
communication preferences.
Where relevant, we may collect:
membership information;
supporter or volunteer information;
campaign interests;
event registrations;
petition responses;
survey responses;
information submitted through campaign actions;
information provided through forms or enquiries; and
communications you have with us.
When you use our online store, we may collect or process information including:
products you view;
products added to your cart or wishlist;
products purchased;
order history;
returns, refunds, exchanges or cancellations;
transaction details;
delivery and shipping information;
payment method;
payment confirmation; and
other information required to process and fulfil your order.
Payment information may be collected or processed by Shopify, payment gateways, banks or other third-party payment providers. We may not directly receive or store complete payment card details.
If you make a donation, membership payment, merchandise purchase or other payment, we may collect transaction information necessary to:
process the payment;
record the transaction;
issue receipts or tax receipts where applicable;
manage memberships or supporter records; and
comply with applicable legal, taxation, financial or electoral requirements.
Payments may be processed by third-party providers such as Shopify Payments, Stripe, PayPal or other payment services made available through our websites.
When you access our websites or online store, certain information may be collected automatically, including:
IP address;
browser type;
device type;
operating system;
network information;
pages or products viewed;
referring websites;
interactions with our websites;
dates and times of visits;
cookies;
tracking identifiers;
advertising identifiers; and
analytics information.
We may use services such as Google Analytics, Meta Pixel, Shopify analytics and other analytics, marketing or advertising technologies.
In some circumstances, you may voluntarily provide information that could constitute sensitive information under Australian law, including information relating to political opinions or views.
This may occur, for example, when you:
sign a petition;
participate in a survey;
respond to a campaign;
communicate with us;
become involved in our advocacy activities; or
otherwise voluntarily provide such information.
Where required by law, we will obtain your consent to collect sensitive information.
We may collect personal information:
directly from you, including when you make a purchase, donation or membership payment, create an account, complete a form, sign a petition, participate in a survey, register for an event or contact us;
automatically, when you visit or interact with our websites or online store through cookies, pixels, analytics tools and similar technologies;
from Shopify and other service providers, where they process information in connection with services provided to us;
from payment, fulfilment, delivery, marketing or technology providers;
from partners or third parties, where permitted by law; and
from publicly available sources, where appropriate and permitted by law.
We may use personal information to:
This includes using information to:
operate our websites and online store;
process merchandise orders;
process payments;
fulfil and ship orders;
provide order confirmations and updates;
process returns, refunds and exchanges;
manage customer accounts;
provide customer support;
manage memberships;
process donations;
issue receipts;
register people for events; and
respond to enquiries.
We may use information to:
provide information about Australian Lobby Group campaigns, policies, initiatives and advocacy activities;
communicate with members, supporters, donors and volunteers;
administer petitions, surveys and campaign activities;
coordinate volunteers and events;
provide campaign alerts and updates; and
understand supporter engagement.
We may use personal information to send:
newsletters;
campaign updates;
event invitations;
membership communications;
merchandise promotions;
fundraising communications;
advertising and promotional material; and
other communications relating to Australian Lobby Group.
Where applicable, you may unsubscribe from non-essential electronic marketing communications using the unsubscribe facility contained in those communications.
Unsubscribing from marketing communications does not prevent us from sending transactional or administrative communications relating to an order, payment, membership, account or other service you have requested.
We may use personal information and online activity to:
measure website and campaign performance;
understand how visitors use our websites;
improve our content and services;
personalise website or store experiences;
measure advertising effectiveness;
create advertising audiences;
deliver relevant advertising; and
promote our campaigns, merchandise or other activities on third-party platforms.
We may use information to:
protect our websites and online store;
authenticate accounts;
detect fraudulent or unauthorised transactions;
investigate suspicious activity;
prevent misuse of our services; and
protect Australian Lobby Group, our supporters, customers and other users.
We may use or disclose information where reasonably necessary to:
comply with Australian law;
comply with electoral laws and disclosure requirements;
comply with taxation, financial or record-keeping obligations;
respond to lawful requests from regulators, courts, law enforcement or government agencies;
resolve disputes;
enforce our terms and policies; or
protect our legal rights.
Our online merchandise store is powered by Shopify.
Shopify provides ecommerce infrastructure that enables us to display products, accept orders, process transactions and provide other online shopping functionality.
When you interact with our online store, Shopify may collect and process information relating to your access to and use of the store.
Information submitted through our store may therefore be transmitted to or processed by Shopify and service providers used by Shopify.
Shopify may process information in countries other than Australia.
Shopify may also use information about interactions with our store, other Shopify merchants and Shopify services to provide, secure, personalise and improve its services and certain enhanced ecommerce features.
In some circumstances, Shopify processes personal information for its own purposes and is responsible for that processing.
For further information about how Shopify processes personal information, please refer to the Shopify Consumer Privacy Policy and Shopify’s privacy resources.
We do not sell personal information as part of our ordinary business activities.
We may disclose personal information where reasonably necessary to organisations that assist us in operating Australian Lobby Group and providing our services, including:
Shopify;
website hosting and IT providers;
cloud storage providers;
CRM and database providers;
email and communications platforms;
payment processors;
banks and financial institutions;
order fulfilment providers;
shipping, postal and courier providers;
analytics providers;
advertising and marketing platforms;
event and registration platforms;
contractors and professional advisers;
contractors or volunteers assisting with our operations;
related entities or affiliates; and
government agencies, regulators, courts or law enforcement where required by law.
We may also disclose information where you request, direct or consent to the disclosure, including where disclosure is necessary to deliver a product or service you have requested.
If Australian Lobby Group undergoes a restructuring, merger, acquisition, sale or transfer of assets, relevant information may also be transferred as part of that transaction subject to applicable law.
Our websites and online store may use cookies, pixels and similar technologies.
These technologies may be used to:
enable website and store functionality;
maintain shopping carts and customer sessions;
remember preferences;
improve website performance;
understand how visitors use our services;
personalise content;
measure campaigns;
detect fraud or security issues;
measure advertising effectiveness; and
deliver relevant advertising through third-party platforms.
Cookies and similar technologies may be operated by us or by third parties such as Shopify, Google, Meta and other technology providers.
You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect the operation of our websites or online store.
Some organisations that provide services to us, including Shopify and other technology, cloud, payment, analytics, marketing and communications providers, may operate or process information outside Australia.
As a result, personal information may be transferred to, stored in or processed in other countries.
Where required by applicable Australian law, we take reasonable steps in relation to overseas disclosures and the handling of personal information by overseas recipients.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
We use appropriate administrative, technical and organisational safeguards having regard to the nature of the information and our operations.
However, no internet transmission, electronic storage system or security measure can be guaranteed to be completely secure.
You should take appropriate precautions when providing information online and keep passwords and account credentials confidential.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected or as required by law.
The period for which information is retained may depend on factors including whether it is required to:
maintain your membership or account;
fulfil orders;
maintain transaction records;
provide services;
maintain supporter or donor records;
comply with taxation, electoral or other legal requirements;
resolve disputes; or
enforce our agreements or policies.
When information is no longer reasonably required, we may delete, destroy or de-identify it, subject to applicable legal requirements.
Subject to applicable law, you may request:
access to personal information we hold about you;
correction of inaccurate or outdated information;
removal from mailing or supporter lists; or
deletion of certain information where applicable.
We may need to verify your identity before responding to a privacy request.
You may unsubscribe from promotional emails at any time using the unsubscribe facility included in our emails.
You may still receive non-promotional communications necessary to administer orders, payments, memberships, accounts or other services you have requested.
Where Shopify processes information for its own purposes, privacy requests relating to that processing may need to be directed to Shopify through its privacy portal.
Our websites may contain links to websites, social media platforms or other services operated by third parties.
Those third parties have their own privacy practices and policies. Australian Lobby Group is not responsible for the privacy, security, accuracy or content of third-party websites or services.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
Our services are not specifically directed towards children.
We do not knowingly collect personal information from children under 16 without appropriate authority or consent.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can investigate and, where appropriate, delete the information.
Australian Lobby Group is an organisation engaged in political communication, advocacy and public policy activities.
Certain activities undertaken by political organisations, representatives or related entities may be subject to exemptions or specific provisions under the Privacy Act 1988 (Cth) or other applicable legislation.
Where an exemption applies, some requirements that would otherwise apply under the Australian Privacy Principles may not apply to that particular activity.
Regardless of whether an exemption applies, Australian Lobby Group seeks to handle personal information responsibly, securely and transparently.
If you have a concern or complaint about how we have handled your personal information, please contact us using the details below.
We will consider privacy complaints and respond within a reasonable period.
Where applicable, you may also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or another relevant privacy or data protection authority.
We may update this Privacy Policy from time to time to reflect changes to:
our operations;
our online store;
technology or service providers;
our information-handling practices; or
legal and regulatory requirements.
The updated version will be published on our website with a revised “Last Updated” date.
Your continued use of our websites and services following an update will be subject to the version of the Privacy Policy then published, subject to applicable law.
If you have questions about this Privacy Policy, wish to exercise a privacy right, request access or correction, or make a privacy complaint, please contact:
Australian Lobby Group Pty Ltd
336 Sandgate Road
Albion QLD 4010
Australia
Email: info@auslobby.com.au
Website: auslobby.com.au
